Navar Technology Solutions Inc.

CIAM

Consumer Identity and Access Management (CIAM) Service Offerings

Here’s a complete and well-structured breakdown of Consumer Identity and Access Management (CIAM) Service Offerings — ideal for security providers, integrators, or enterprises looking to modernize and secure customer-facing digital experiences.
Consumer Identity and Access Management (CIAM) – Service Offerings
CIAM focuses on managing authentication, authorization, user registration, privacy, and user experience for external users (customers, partners, citizens). Unlike enterprise IAM, CIAM prioritizes scalability, UX, security, and regulatory compliance.
1. CIAM Strategy & Assessment
Objective: Evaluate current identity approach and define a CIAM roadmap aligned with customer experience goals.
  • Business and user journey analysis
  • Identity pain point identification (UX, performance, security)
  • Regulatory landscape mapping (GDPR, CCPA, HIPAA, etc.)
  • Platform fit-gap analysis (Auth0, ForgeRock, Okta CIAM, Ping, Microsoft Entra External ID)
2. Solution Architecture & Design
Objective: Design a scalable, secure, and user-friendly CIAM system.
  •  Registration & onboarding workflows (progressive profiling, social login)
  • Authentication flows (MFA, passwordless, social login, biometrics)
  •  Authorization models (RBAC, ABAC, consent management)
  • API & microservices identity architecture (OAuth2, OIDC, JWT, SCIM)
  • Privacy-by-design: user consent, data minimization, and retention controls
3. CIAM Platform Implementation
Objective: Deploy and configure the CIAM solution based on design.
  •  Implementation of CIAM platforms (e.g., Okta CIAM, Auth0, ForgeRock, Ping Identity, Entra External ID)
  •  Social identity provider integration (Google, Apple, Facebook, LinkedIn)
  •  Self-service portals (registration, password reset, consent)
  •  MFA and adaptive authentication setup
  •  API security integration (OAuth2 tokens, PKCE, scopes)
4. User Experience & UI Integration
Objective: Deliver a seamless and branded user experience.
  •  White-labeling and UI customization
  •  Progressive profiling and personalization
  •  Mobile SDK integration (iOS/Android)
  •  Federation support for partners or B2B customers
5. Security, Risk, and Compliance
Objective: Protect consumer identities and ensure compliance.
  •  Adaptive authentication and fraud detection
  • Anomaly detection and bot protection
  • Privacy & consent management (GDPR, CCPA)
  • Threat intelligence integration
  • Data encryption, tokenization, and secure storage
6. Scalability & Performance Engineering
Objective: Ensure the CIAM system performs under high user volumes.
  • Load testing and performance tuning
  • Resilience and auto-scaling configuration (especially for SaaS/Cloud CIAM)
  •  Global distribution and CDN optimization
  •  Identity session and token lifecycle optimization
7. Analytics & Reporting
Objective: Provide insights into user behavior, identity risks, and system health.
  •  Identity activity dashboards (registrations, logins, MFA prompts)
  •  Risk and fraud scoring visualization
  •  Consent and data access reporting
  •  Integration with business analytics (Google Analytics, Mixpanel)
8. Managed CIAM Services
Objective: Ongoing optimization and support of CIAM infrastructure.
  •  CIAM system administration & patching
  •  Identity lifecycle and consent policy updates
  •  Monitoring & 24×7 support
  •  Continuous compliance & threat posture reviews
  •  Integration of new identity providers and APIs as the product grows